On this week’s episode we had the honor to interview Blake Morgan at the Pega World Conference 2019.
Blake Morgan is a leader in customer experience. blakemichellemorgan.com and https://twitter.com/BlakeMichelleM
She is a keynote speaker and customer experience futurist and author of two books including:
“The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins).
https://www.amazon.com/Customer-Future-Principles-Tomorrows-Business/dp/1400213630/ref=sr_1_1?crid=3IRBQVJLOGNZO&keywords=the+customer+on+the+future+blake+morgan&qid=1560135045&s=gateway&sprefix=the+customer+of+the+future%2Caps%2C163&sr=8-1
“More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”
https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=sr_1_4?qid=1560135083&refinements=p_27%3ABlake+Morgan&s=books&sr=1-4&text=Blake+Morgan
Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers executive education MBA program.
Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine.
She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.
http://www.blakemichellemorgan.com/the-modern-customer-podcast/
She lives in the Bay Area with her husband, daughter and their two dogs. For bookings email her Blake@blakemichellemorgan.com or call 347 907 0968.
We are very happy to have her on the show, and we look forward to continued correspondence with her in the future!
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Music for the show: Foolish Game / God Don’t Work On Commission by spinmeister (c) copyright 2014 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/spinmeister/46822 Ft: Snowflake
